LIFETIME WARRANTY

Our products carry a warranty to be free from defects in materials and workmanship for the lifetime of the item under normal household usage.

This warranty does not cover damage which results from commercial usage, abuse, accident, misuse, or use in other than normal food preparation situations. Scratches, pits, discoloration, stains, or damage from dishwashers or overheating can happen in a variety of situations and are not covered by this warranty. Surface markings as a result of shipping, slight imperfections and minor variations from item to item are normal, are not defects, and do not need to be covered by this warranty.

Please bring any warranty claim items into your nearest Pantry Magic store with the receipt from the original purchase. Pantry Magic does not offer pick up or delivery service for warranty claims. Our liability is limited to replacement of the item.

Under normal circumstances, electronic appliances and similar products are carried in each market by Pantry Magic as retailers for the brand owner. The brand owner or its distributor will be responsible for warranty and after-sales service; there is typically a warranty card provided at the time of purchase of the product that you must fill out and return to the brand representative. Pantry Magic can assist you in contacting the various customer service offices of these brands in your market if you are unsure of whom to call.

General product use and care tips and instructions:

  • Avoid automatic dishwashers and harsh cleaning chemicals whenever possible. Even when something is “dishwasher safe”, the combination of extreme heat and caustic cleaning chemicals in the dishwasher will dramatically shorten the life of almost any item, even if it doesn’t visibly damage it outright. Most leading kitchenware brands specifically prohibit using dishwashers, in most cases actually voiding their warranty.
  • Warm soapy water and a mildly abrasive brush or “scotch” pad should be enough to clean most utensils. Carbonized or burned-on deposits can generally be removed by filling a vessel with a 3:1 water/vinegar solution and simmering for about 10 minutes. Mild stains can usually be removed by soaking with a solution of 6:1 bleach for a few hours.
  • We recommend “Brasso” metal polish / cleaner for the exterior of copper cookware. Other copper cleaners may also work; please avoid anything harsh or caustic as it may void your warranty.
  • Our cookware generally does not require high heat. The combination of thick, heavy materials, and excellent construction results in vessels that conduct and distribute heat remarkably well, and do not need high flame to get the job done. Woks are an exception, of course. Copper cookware in particular requires lower cooking temperatures as it is so responsive.
  • All our cookware can also go in the oven. The metal pan handles on our vessels will generally not get very hot while in stovetop use, but remember that under the broiler or in the oven will get as hot as the rest of the pan. Take care.
  • DO NOT COOK OR BOIL DRY. Never heat an empty vessel for long periods of time on any hot surface, especially high heat. Modern multilayer cookware of the type sold by Pantry Magic is constructed of many layers of different materials bonded together under extreme heat and pressure. It follows logically that prolonged periods of extreme heat will also cause these layers to separate.
  • Untreated aluminum and even some types of hard anodized aluminum can be reactive to acidic foods and hard water, which can discolor and occasionally pit the surface of the vessel. Cooking performance is generally not affected.
  • Do not leave hand tools and other utensils sitting in pots or pans while cooking. They are not designed to be heated for long periods of time, especially in immediate contact with the base of a hot pan.
  • Plastic melts. Follow the guidelines of the material. Nylon is good to about 200 degrees Celsius, but in an ambient sort of way – immediate contact with hot grease, oil or the heated bottom of a pan can melt it too. Silicone is much more heat resistant – over 250 degrees Celsius generally, and will withstand almost any cooking situation, but even it has its limits.
  • Teflon, Quantanium (i.e. any PTFE non-stick polymer) is not forever. It will wear out over time, under prolonged usage. Even with the most careful handling, it will wear out long before the vessel itself does. A worn non-stick pan does not pose any health risk, but obviously enough it will no longer be non-stick, so it does need to be replaced.
  • The harder the surface under the coating on a non-stick vessel, the more durable the coating itself will be. A stainless steel vessel coated with non-stick polymer will last approximately twice as long as a natural aluminum one similarly treated.
  • Rivet heads on non-stick vessels are sometimes not coated with non-stick. The actual process of applying the polymer coating can be completed before the handle is attached. Rivet heads can be anodized a dark color, or may be natural. In either case, they protrude above the surface of the pan wall and will generally lose their shine, or coating quickly, since they get most of the wear. This is not a defect and does not affect the performance of the vessel in any way.
  • Cast iron enamelware can chip easily, especially near exposed, uncoated edges (like the rims of casseroles, or edges of lids). Take care with these vessels. A chipped edge is not dangerous and does not effect the performance of the vessel since cast iron is self-seasoning and the natural oils in the foods will seal the effected area quite quickly. However, the appearance will suffer.
  • Follow the instructions for seasoning and use given with any natural steel / black iron / cast iron / carbon steel vessel that you purchase. Your local PM store will be happy to give you a duplicate of these guidelines if you need another.
    Generally, white ceramic ware and other stone/ceramic ware is designed for oven usage. It is microwave, dishwasher, refrigerator and freezer safe, but not for stovetop use.
  • Melamine is nicely heavy and durable. It can withstand temperatures of boiling water or higher. However, it can shatter if dropped on a hard floor, especially when full. It also can chip. It is microwave and dishwasher safe.